Frequently Asked Questions

Everything you need to know about shopping with Sue Ryder

What are your standard delivery times and costs?

Standard delivery typically takes 3-5 working days. Shipping costs are calculated at checkout based on the weight and size of your items, with all proceeds supporting our palliative and bereavement care.

How can I return an item if I'm not satisfied?

We offer a 28-day return policy for most items. Products must be returned in their original condition and packaging. Please note that some items, like earrings or charity gift cards, may be non-refundable for hygiene or legal reasons.

Are the products sold online new or second-hand?

Our online store features a curated mix of brand-new items, including home goods and gifts, as well as specially selected pre-loved items. Each product description clearly states the condition of the item.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal.

Can I track my order once it has been shipped?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.

Does my purchase help support the Sue Ryder charity?

Absolutely. 100% of the profits from our online shop go directly toward providing expert palliative care, neurological support, and bereavement services for those who need it most.