Returns & Exchanges

At Sue Ryder, we want you to be completely satisfied with your purchase while supporting our vital healthcare services. If an item isn't right for you, you can return it within 28 days of receipt for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log in to our online portal or contact our customer care team to request a return authorization and receive your unique reference number.

• 2.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all tags are attached and the completed return form is included inside the parcel.

• 3.
  Ship the Parcel

  Affix the provided prepaid return label or use a tracked courier service to send the package back to our central distribution warehouse.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 10 business days.